FAQ for Textile Custom Products

 

Here are Frequent Asked Questions for digital textile printing service, including custom cushion, pillow, t-shirt, cotton tote bag,  carpet, silk scarf and etc. To dress your concerns in artwork and photograph printing onto fabric products, we try to disclose answers as many as possible. If they still did not cover your all questions, please CONTACT US. We will be happy to answer.

 

 

 55_bullet_red  Will My Designs be Protected ?

 Absoutely, we follow copy right regulation and never disclose customers' designs to the third parties.

55_bullet_red What Kind of Inks Do You Use?
The Digital Textile Printer uses a variety of dye based inks including disperse, pigment, acid, and reactive depending on type of fabric.
We use the reactive ink printing on the nature fabric such as silk, cotton, linen, and wool, or their mixtures; and acid ink printing on the polyester fabric


55_bullet_red How Are Color Fastness, Handle / Softness?
Digital printed cloth or scarf behaves in the same way as tradition printed ones, the same color fastness and handle as known from traditional printing.

55_bullet_red Can Printed Fabric Be Washable?
Yes the same color fastness as known from traditional printing. However, with respect to specific products that you have purchased, please follow caring instructions provided by the product producers.

55_bullet_red Will Prints on Fabric Achieve the Exact Same Look as Original Designs?
Due to certain unresolved technical and/or material issues, designs’ colors printed on fabric will not exactly look like those viewed on paper; and especially not those viewed exclusively on a computer screen. Textile weaves and nap may dramatically or likely modify the final printed products. 

55_bullet_red How to Prepare Electronic Files for Custom Design Printing
1) Make your electronic files from original designs (artworks, photo graphics, family photos, pictures on magazines, etc.) by professional high definition devices, such as a professional box camera and scanner.
2) Modify the final electronic files on computer using image editors, such as Photoshop, storing in CMYK Tiff format, 150-200dpi, and 1:1 proportion.

55_bullet_red Do you do the color matching? Is there charge on it?
The SilkMelody strives to produce truest match to designs’ colors although some colors technically cannot achieve the ideal matching. Therefore, the color-matching is the default option adding in your order unless you request not to do so, OR it is a very small order, e.g. less than 20 meters.

We do color matching either comparing to the professional screen or to the paper printouts provided by the customers. Both way consume a lot of sources not only material but technician work, to which we make a charge called Color Matching Fee.

Please be aware that what you see on your monitor will not necessarily be what we see on ours. Our monitors are calibrated to our printers very precisely and your monitors are not.

 

55_bullet_lightblue What Printing Method Do you Use for Online Ordering

Direct print will be used, in which we have special techniques to achieve printout colors as close as possible to design colors appearing on a professional computer screen. In most of cases, our customers are happy with printing results. However we do not guarantee each individual order as this method is not yet perfect.

When you want to print same design in next time order, the printing result may or may not be same as previous printout. If you are very serious to have same printing colors, you may consider to use Color Matching Method as described above. 

P.S. Please be aware that what you see on your monitor will not necessarily be what we see on ours. Our monitors are calibrated to our printers very precisely and your monitors are not.

 

55_bullet_lightblue Will the Colors Be Printed Same For Same Design in different Orders?
Since we are printing onto fabric other than paper, some factors will play dramatic roles in color fixation. Therefore, variations may occur even we print same design under constant system settings on same type of fabric. Below are some major reasons.

- material, including fabric and ink, may not come from the same batch.

- production condition may change, including steaming, temperature, and moisture, etc.

However, if you have placed an sample order before, the colors will be kept as close as possible to the sample you have approved because we will redo color matching again under the present conditions. 

 

55_bullet_lightblueI was visiting 2digitaltextileprinting.com. Why my order comes from silkmelody.com associated with the email for info@silkmelody.com?

Both websites are cooperated by L.Y.M.A. Products Inc. They use the same online shopping system, which is located in www.silkmelody.com. When you place an order, 2digitaltextileprinting.com directs you to silkmelody.com for completing the order placement.

HOW TO ORDER

Step 1: Place an order in our online ordering. If you have a bulk quantity, Contact Us for a quote.

 

Step 2: Send design files to info@silkmelody.com by uploading files to a public server, such as www.wetransfer.com, www.dropbox.com.

 

 

DESIGN REQUIREMENT

Design Size: product size plus additional one cm in each side for hemming margin

File Format: Tiff  or Jpg

Resolution:  150-200 dpi

File Size Limit: 100 MB

 

Get in Touch!

lyma Products Inc

Montréal, H3G 1C2, Canada

Phone: +1 514-979-5962

Email: info@lymaproducts.com

 

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